Customer Testimonials

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DealerRater Aug 21, 2023

Awesome salesman Jorge Teran went above and beyond to help me. May God bless him!

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DealerRater Feb 19, 2023

Great Service, great salesperson and management. Exceptional work met the budget we were looking at.

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DealerRater Oct 18, 2022

We were treated very kindly and with respect by Mr. Freddy Flores and Matt. All our questions were answered and we left the dealership feeling content with the whole car buying experience. We recommend this dealership highly.

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DealerRater Oct 15, 2022

Our salesman Rey Garza was excellent and helpful! Our overall buying experience was great! I would definitely recommend your next purchase here!

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DealerRater Oct 5, 2022

Excellent service thanks Ben Flores for the help and the attention 100 % recommend Payne mission

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DealerRater Oct 4, 2022

Great place to car shop very satisfied with service. Car salesman mathew mesa great guy and very honest!!! Will shop here agian

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DealerRater Sep 18, 2022

I actually had a very good experience today with picking out and purchasing the Atlas the Staff made it so pleasant thanks again

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DealerRater Aug 13, 2022

Very helpful but not pushy people. Willing to offer best deal they could offer us.

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DealerRater Jul 24, 2022

Best salesman ever he had the patience to answer all our questions and concerns thanks again

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DealerRater Jul 21, 2022

The sales Ben Flores ,made it very easy and i was able to get the best deal and a truck i really like he explained everything to me since i was a first time buyer .I recommend going with him for your next vehicle purchase .

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DealerRater May 5, 2022

Good experience. Ben Flores was really nice and straight to the point. Will return. Thank you

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DealerRater Apr 3, 2022

It was fast, professional, 2nd car we buy at Payne, we will be back Very good experience, thank you

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DealerRater Dec 19, 2021

Very easy process & friendly energy from everyone, was very pleased by their customer service will definitely go back for my upgrade.

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DealerRater Nov 24, 2021

Friendly down-to-earth service from salesman Rey Garza and informative assistance from Joshua Villarreal.

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DealerRater Oct 29, 2021

The employees at Payne Mission were very knowledgeable and helpful with finding me the very best car for my needs. Will definitely be a repeat customer in the future.

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DealerRater Oct 2, 2021

Smooth experience purchasing my vehicle here. Salesman Ben was friendly, knowledgeable, & very professional. Highly recommended!

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DealerRater Sep 10, 2021

Eli is wonderful to work with. This is the fourth car we buy from him. He has always been very professional, courteous and caring. We will keep coming back!

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DealerRater May 28, 2021

Quick and easy buying process. They offer great discounts and were very reasonable. Our salesman was to the point and didn’t waist any time explaining the features of the cat.

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DealerRater May 14, 2021

Great service from the moment I arrived the staff was friendly and very professional. They address my problem and solve it the same day. The service manager took the time to wait for me after work and gave me car.

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DealerRater Apr 29, 2021

The service dept advisor Jorge is wonderful to work with. Lost a star due to I ordered a cap to cover the towing spit on the front bumper and it only comes w/ primer not painted. I have to take it to a body shop to be painted. Not my idea of good customer service. I know it's not Jorge's responsibility.

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DealerRater Apr 9, 2021

Payne Mission has been my best dealership since 2000 Thanks to Eli he has been there always for help and Freddy and Joseph Casas help me alot today on my new jetta

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DealerRater Apr 5, 2021

Great service! Submitted my application online spoke with Juan that afternoon. Picked you my new car the next day. No long waits, staff is very friendly. Recommend to contact Juan to purchase your new car!

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DealerRater Apr 4, 2021

Excellent service, all the team are masters on sales.. specially Ali Omar and Joshua David are awesome... GREAT JOB!! Thank you for all you do

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DealerRater Mar 4, 2021

Very efficient service and vehicle was ready when promised. Facilities were clean and everyone is friendly. I would highly recommend this dealership to anyone looking for good service.

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DealerRater Feb 7, 2021

Absolutely the best car dealership experience. You cannot help but thoroughly enjoy the people, the service, the facilities and the absolutely magnificent product. Service Manager, Matt Meyer seals the deal. Also, special thanks to Marina Chavez with her winning smile and super attention to service!!!

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DealerRater Feb 1, 2021

I had the best service technician, Marina. She went above and beyond to help me with my needs. Great customer service skills. Explained everything in detail and was very knowledgeable.

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DealerRater Jan 26, 2021

The Dealership is Great and clean.Marina is very friendly and professional. I would recommend VW in Mission. They fixed my car in one hour.

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DealerRater Jan 1, 2021

The staff was very friendly, I got helped by Esther and Mr. Ali they made it so easy and fast! Love my new SUV! Thanks

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DealerRater Dec 16, 2020

Great customer service by Jorge. He had a loaner car ready for me, I was in and out. Handled the problem with my vehicle and I was on my way. Thanks !

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DealerRater Dec 8, 2020

Excellent customer service!!!!!!!! Quick service, I took my car for a recall it took them an hour and my car was ready o o o

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DealerRater Oct 28, 2020

Absolutely amazing understand and quick help in purchasing my vehicle. My salesman was very knowledgeable and answered all my questions. Him and finance made it smooth.. would recommend 100%

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DealerRater Oct 23, 2020

They were fast- efficient and went the extra mile and did the factory recalls - love Payne Mission VW- they always take care of us and very friendly

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DealerRater Oct 13, 2020

Jose fue muy atento explicando cada detalle del carro Jetta y fue un tramite muy acertado a lo que estaba buscando, estoy muy feliz con mi jetta nuevo. Gracias por un excelente servicio!

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DealerRater Oct 7, 2020

Good customer service; employees are friendly and willing to satisfy customers. Payne is always offering reasonable prices at location and online. Payne Volkswagen is the place to visit.

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DealerRater Sep 29, 2020

Awesome service. Fast and reliable Mr Jose Angel Hernandez had the courtesy of picking up my vehicle and take it to the dealership. Thank you!!!

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DealerRater Sep 12, 2020

Muy Bueno servicio, Muy Profecionalea, Muy Amables, Lo Mejor, De Lo Mejor, Y Lea Doy 5 Estrellas. ⭐️⭐️⭐️⭐️⭐️ Este Servicio, No Lo Cambio Por Nada, Es Se Lo Mejor

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DealerRater Aug 26, 2020

Awesome customer service. Awesome employees and super clean location. I have bought several vehicles from jaguar Land Rover to Volkswagen. And I would never change VW

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DealerRater Aug 22, 2020

Great service! They picked up my vehicle from work for oil change and had it back by the end of the day. They kept me updated. Could not ask for better service

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DealerRater Aug 6, 2020

Had a great experience at this dealership,awesome help! Definitely recommend them to help you with your next car purchase. The process was smooth and fast.

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DealerRater May 16, 2020

Great friendly service sale man and whole staff work together to give me a great deal.Sale man Enrique very well knowledgeable on the auto details.

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DealerRater Apr 13, 2020

Such a smooth and stress free experience. Never felt pressured nor rushed. Juan Benitez was very professional and made our purchase and car experience the best one yet!

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DealerRater Mar 19, 2020

No issues...service performed as expected. Service mgr. was friendly and courteous. Did not wash car...wished it had been washed...overall we’ll satisfied.

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DealerRater Feb 21, 2020

This dealership has the greatest kind and very polite staff. They really know how to treat customers and make us feel comfortable. I will definitely go back!!!!

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DealerRater Feb 7, 2020

Always great customer service. Everyone is friendly and very professional. I have been working with Bert in Service for more than a year and he has always made me feel welcome.

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DealerRater Feb 3, 2020

Great service from Jorge. The repairs were done in a timely fashion and Jorge kept me updated throughout the whole process. Overall great service. Would return.

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DealerRater Jan 12, 2020

Very good people felt very comfortable at this dealership the salesman described the car from top to bottom to the welding to the tires he had lots of knowledge which made me very happy to buy this car thank you Payne group

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DealerRater Jan 5, 2020

As always, excellent customer service at Payne Auto in Mission, Tx. My questions were answered to my satisfaction and the employees were not pushy. I highly recommend this place for car purchases.

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DealerRater Jan 2, 2020

Marina Chaves the service advisor has a great personality and customer service. Vehicle was ready when promised and she went above and beyond. Thank you Marina!!!

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DealerRater Dec 28, 2019

I did my application online & it was the smoothest process! Friendly staff! Totally recommend to family, friends, & anyone! Matt was our Salesman & we had a great experience!

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DealerRater Jul 26, 2019

Personnel is very knowledgable and polite. Speedy service, I got my vehicle back from oil change and tire rotation in no time. Vehicle was washed as part of the service.

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DealerRater Nov 20, 2018

My battery was giving out so I arrived just before closing and they got my battery changed out within an hour, and i was back on the road!

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DealerRater Oct 10, 2018

Mr. David Ortiz was extremely helpful in a way that wasn’t pushy. He really pushed to get at the price I could afford and went above and beyond to make me a great offer on a great vehicle. I had been car shopping for a week and David from Payne Mission sealed the deal! Thank you!

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DealerRater Sep 29, 2018

Eli over at Payne Mission did an excellent job at getting me into a brand new Passat at the monthly payment I wanted. I was upside down in my trade but the team worked well in getting me to a comfortable payment. I look forward to enjoying my Passat!

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DealerRater Sep 18, 2018

Everything was excellent, everyone is extra friendly and our seller is awesome, Eliazar “Eli” Salazar. He was very helpful and very nice and made sure our experience was excellent.

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