Customer Testimonials
I have being doing business with this dealership for years now with various vehicles both used and new purchased and my salesman Rey G has been great
Ben Flores was amazing to me and my family! He was patient and listened to our requests! Definitely recommend Ben and we love our atlas cross sport
I had a great experience purchasing my VW Atlas at Payne Mission. Miguel Munoz was my sales representative and he did a good job helping me select the vehicle. Great atmosphere at Payne. Highly recommended to anyone that is looking to purchase a vehicle and have a great experience from it.
Stopped by to look at cars. Very friendly staff. Never felt perused and purchased my 1st brand new car. I really enjoyed the experience.
Quick and easy sales process , aamzing service department , great inventory , easiest sales process been buying all my cars here since 2012.
I love the dealership! The buying experience went so smoothly! And I love the online service appointments.
Technicians at dealership need to have better customer service skills and be more attentive to customers
No order or communication and nothing is getting done about my current situation. I keep getting passed on so none of them have to deal with what i’m struggling with. By far the worst dealership I have ever had business with.
The process was very quick. The dealer was extremely helpful and efficient I highly recommend the dealership
Service dept has had my car for a week with no diagnosis. No calls from dealership with information. I’ve had to call and been pushed off to a voicemail box that is full so no messages can be left. Called again and insisted that a message be delivered but still no response. Do not buy from here or expect any service!
Awesome salesman Jorge Teran went above and beyond to help me. May God bless him!
You have to call multiple times before someone answers. They can never give you a straight answer on the status of the vehicle. They take a very long time to service the vehicle. Don't buy a Volkswagen.
I liked the vehicle I purchased. It was priced below other dealerships but what I didn’t like is that they advertised the vehicle at 43k online and then we get there are they sell it to us at 46k . The markup was the extra add-ons “features”they added. I think they always try and upsell you on something.
Great Service, great salesperson and management. Exceptional work met the budget we were looking at.
We were treated very kindly and with respect by Mr. Freddy Flores and Matt. All our questions were answered and we left the dealership feeling content with the whole car buying experience. We recommend this dealership highly.
Our salesman Rey Garza was excellent and helpful! Our overall buying experience was great! I would definitely recommend your next purchase here!
Excellent service thanks Ben Flores for the help and the attention 100 % recommend Payne mission
Great place to car shop very satisfied with service. Car salesman mathew mesa great guy and very honest!!! Will shop here agian
I actually had a very good experience today with picking out and purchasing the Atlas the Staff made it so pleasant thanks again
Very helpful but not pushy people. Willing to offer best deal they could offer us.
Best salesman ever he had the patience to answer all our questions and concerns thanks again
The sales Ben Flores ,made it very easy and i was able to get the best deal and a truck i really like he explained everything to me since i was a first time buyer .I recommend going with him for your next vehicle purchase .
Good experience. Ben Flores was really nice and straight to the point. Will return. Thank you
It was fast, professional, 2nd car we buy at Payne, we will be back Very good experience, thank you
Very easy process & friendly energy from everyone, was very pleased by their customer service will definitely go back for my upgrade.
Friendly down-to-earth service from salesman Rey Garza and informative assistance from Joshua Villarreal.
The employees at Payne Mission were very knowledgeable and helpful with finding me the very best car for my needs. Will definitely be a repeat customer in the future.
Smooth experience purchasing my vehicle here. Salesman Ben was friendly, knowledgeable, & very professional. Highly recommended!
Eli is wonderful to work with. This is the fourth car we buy from him. He has always been very professional, courteous and caring. We will keep coming back!
Quick and easy buying process. They offer great discounts and were very reasonable. Our salesman was to the point and didn’t waist any time explaining the features of the cat.
Great service from the moment I arrived the staff was friendly and very professional. They address my problem and solve it the same day. The service manager took the time to wait for me after work and gave me car.
The service dept advisor Jorge is wonderful to work with. Lost a star due to I ordered a cap to cover the towing spit on the front bumper and it only comes w/ primer not painted. I have to take it to a body shop to be painted. Not my idea of good customer service. I know it's not Jorge's responsibility.
Payne Mission has been my best dealership since 2000 Thanks to Eli he has been there always for help and Freddy and Joseph Casas help me alot today on my new jetta
Great service! Submitted my application online spoke with Juan that afternoon. Picked you my new car the next day. No long waits, staff is very friendly. Recommend to contact Juan to purchase your new car!
Excellent service, all the team are masters on sales.. specially Ali Omar and Joshua David are awesome... GREAT JOB!! Thank you for all you do
Very efficient service and vehicle was ready when promised. Facilities were clean and everyone is friendly. I would highly recommend this dealership to anyone looking for good service.
Absolutely the best car dealership experience. You cannot help but thoroughly enjoy the people, the service, the facilities and the absolutely magnificent product. Service Manager, Matt Meyer seals the deal. Also, special thanks to Marina Chavez with her winning smile and super attention to service!!!
I had the best service technician, Marina. She went above and beyond to help me with my needs. Great customer service skills. Explained everything in detail and was very knowledgeable.
The Dealership is Great and clean.Marina is very friendly and professional. I would recommend VW in Mission. They fixed my car in one hour.
The staff was very friendly, I got helped by Esther and Mr. Ali they made it so easy and fast! Love my new SUV! Thanks
Extremely rude! They made us waste our time and gas. We live towards Pueblo de Palmas, we called a day before to make an appointment and we got there 10 minutes early and they told us our appointment wasn’t on the system and that they couldn’t take us in. They told us this in a rude way, they could’ve been nicer.
Great customer service by Jorge. He had a loaner car ready for me, I was in and out. Handled the problem with my vehicle and I was on my way. Thanks !
Excellent customer service!!!!!!!! Quick service, I took my car for a recall it took them an hour and my car was ready o o o
Absolutely amazing understand and quick help in purchasing my vehicle. My salesman was very knowledgeable and answered all my questions. Him and finance made it smooth.. would recommend 100%
They were fast- efficient and went the extra mile and did the factory recalls - love Payne Mission VW- they always take care of us and very friendly
Jose fue muy atento explicando cada detalle del carro Jetta y fue un tramite muy acertado a lo que estaba buscando, estoy muy feliz con mi jetta nuevo. Gracias por un excelente servicio!
Good customer service; employees are friendly and willing to satisfy customers. Payne is always offering reasonable prices at location and online. Payne Volkswagen is the place to visit.
Awesome service. Fast and reliable Mr Jose Angel Hernandez had the courtesy of picking up my vehicle and take it to the dealership. Thank you!!!
Muy Bueno servicio, Muy Profecionalea, Muy Amables, Lo Mejor, De Lo Mejor, Y Lea Doy 5 Estrellas. ⭐️⭐️⭐️⭐️⭐️ Este Servicio, No Lo Cambio Por Nada, Es Se Lo Mejor
Awesome customer service. Awesome employees and super clean location. I have bought several vehicles from jaguar Land Rover to Volkswagen. And I would never change VW
Great service! They picked up my vehicle from work for oil change and had it back by the end of the day. They kept me updated. Could not ask for better service
Had a great experience at this dealership,awesome help! Definitely recommend them to help you with your next car purchase. The process was smooth and fast.
Great friendly service sale man and whole staff work together to give me a great deal.Sale man Enrique very well knowledgeable on the auto details.
Such a smooth and stress free experience. Never felt pressured nor rushed. Juan Benitez was very professional and made our purchase and car experience the best one yet!
No issues...service performed as expected. Service mgr. was friendly and courteous. Did not wash car...wished it had been washed...overall we’ll satisfied.
This dealership has the greatest kind and very polite staff. They really know how to treat customers and make us feel comfortable. I will definitely go back!!!!
Always great customer service. Everyone is friendly and very professional. I have been working with Bert in Service for more than a year and he has always made me feel welcome.
Great service from Jorge. The repairs were done in a timely fashion and Jorge kept me updated throughout the whole process. Overall great service. Would return.
Very good people felt very comfortable at this dealership the salesman described the car from top to bottom to the welding to the tires he had lots of knowledge which made me very happy to buy this car thank you Payne group
As always, excellent customer service at Payne Auto in Mission, Tx. My questions were answered to my satisfaction and the employees were not pushy. I highly recommend this place for car purchases.
Marina Chaves the service advisor has a great personality and customer service. Vehicle was ready when promised and she went above and beyond. Thank you Marina!!!
I did my application online & it was the smoothest process! Friendly staff! Totally recommend to family, friends, & anyone! Matt was our Salesman & we had a great experience!
Personnel is very knowledgable and polite. Speedy service, I got my vehicle back from oil change and tire rotation in no time. Vehicle was washed as part of the service.
I chose to give this one star because I could not give it less the service department needs new management ASAP The worst customer service I’ve ever received while at a Volkswagen dealership
Had never been to this dealership and they checked my credit and included me as a cosigner on a loan. I'd day avoid this dealership!
My battery was giving out so I arrived just before closing and they got my battery changed out within an hour, and i was back on the road!
Mr. David Ortiz was extremely helpful in a way that wasn’t pushy. He really pushed to get at the price I could afford and went above and beyond to make me a great offer on a great vehicle. I had been car shopping for a week and David from Payne Mission sealed the deal! Thank you!
Eli over at Payne Mission did an excellent job at getting me into a brand new Passat at the monthly payment I wanted. I was upside down in my trade but the team worked well in getting me to a comfortable payment. I look forward to enjoying my Passat!
Everything was excellent, everyone is extra friendly and our seller is awesome, Eliazar “Eli” Salazar. He was very helpful and very nice and made sure our experience was excellent.
My wife and her sister took here 2015 mirage in for an oil change . In which they were told everyone was at lunch which is fine .They told them to come back in 1 hour she did at 1:15 pm then they told here everyone is at lunch from 1-2 pm and come back after that.My question is whats tour problem and whos running the dept. I am a mechanic my self. Get your act together next time i buy a new car which is next year ill go to a Ford dealer not owned or associated with the PAYNE group.
Called the day before, was told no appointment necessary. Bring car in at whatever time and it will be ready in an hour. Took car in for oil change and 10,000 mile inspection next day (my day off). Was advised that car would not be ready in an hour but would be ready by 6 because they close at 7. They never called. When I called around 6:30 I was advised vehicle would not be ready till sometime tomorrow and everybody was "gone". I was left without a vehicle, no way to take kids to school or get to work. They should ... Read More DealerRater - Aug 20, 2015
Dealership sucks. They don't know how to run a business. Stay away from them. They will tell you something and do it differently, beware!
Service department saturated, they does not help. Never again! They could not reprogram my key in Brownsville and they refuse service in Mission store. Expensive parts.
This has got to be the worst dealer (Payne mission) i have ever been to. Was looking to purchase a pre owned 2011 volkswagen CC after seeing one in the dealer i decided to purchase it having them run my credit and approve everything. After everything was done and i was 3/4 signing the contracts they salesperson came in and told me that we couldn't do the deal because the car was sold. After complaining a while i talked to the manager Rene something and OMG this guy is even worse than i could imagine hes like i cant do anything ... Read More DealerRater - Jan 24, 2012
Second bad experience with this dealership. I bought the vehicle here 5 years ago. The first oil change took over 5 hours despite appointment. Never went back after this horror until today. I bought a 15$ air filter with my credit card and was treated like a criminal...had to dig my ID out of my bag and when I was aked why the employee told me they need to make sure the card is not stolen in front of several othe customers. NEVER AGAIN. I would rather walk then buy anything from Payne again.