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Payne Mission Volkswagen

Worst experience ever. Took car to repair an issue paid 1,200 for repair. When received my vehicle it still had issue. Took it back in 2 ,weeks passed and all i got was were working on it. Decided to take my vehicle and actually fix it. Right before getting home i got stranded. Took it a mechanic, turns out that to get to the part that needed fixed they broke another piece and had to spend another 500 dollars with the new mechanic which he found the problem in half a day. How does a dealership break a customers car while attempting to fix it. This is very dissapointing.

The people at the dealership were all very helpful they were great in getting me into a new car.

I have being doing business with this dealership for years now with various vehicles both used and new purchased and my salesman Rey G has been great

Ben Flores was amazing to me and my family! He was patient and listened to our requests! Definitely recommend Ben and we love our atlas cross sport

I had a great experience purchasing my VW Atlas at Payne Mission. Miguel Munoz was my sales representative and he did a good job helping me select the vehicle. Great atmosphere at Payne. Highly recommended to anyone that is looking to purchase a vehicle and have a great experience from it.

Stopped by to look at cars. Very friendly staff. Never felt perused and purchased my 1st brand new car. I really enjoyed the experience.

Quick and easy sales process , aamzing service department , great inventory , easiest sales process been buying all my cars here since 2012.

I love the dealership! The buying experience went so smoothly! And I love the online service appointments.

Technicians at dealership need to have better customer service skills and be more attentive to customers

No order or communication and nothing is getting done about my current situation. I keep getting passed on so none of them have to deal with what i’m struggling with. By far the worst dealership I have ever had business with.

The process was very quick. The dealer was extremely helpful and efficient I highly recommend the dealership

Service dept has had my car for a week with no diagnosis. No calls from dealership with information. I’ve had to call and been pushed off to a voicemail box that is full so no messages can be left. Called again and insisted that a message be delivered but still no response. Do not buy from here or expect any service!

Awesome salesman Jorge Teran went above and beyond to help me. May God bless him!

You have to call multiple times before someone answers. They can never give you a straight answer on the status of the vehicle. They take a very long time to service the vehicle. Don't buy a Volkswagen.

I liked the vehicle I purchased. It was priced below other dealerships but what I didn’t like is that they advertised the vehicle at 43k online and then we get there are they sell it to us at 46k . The markup was the extra add-ons “features”they added. I think they always try and upsell you on something.